Privacy Policy

INTRODUCTION

PAT Industries Private Limited (“Company” or “we” or “us” or “our”) is committed to protecting the privacy of every information or data that we collect from the users who access our website ("Website") www.vedastika.com. Protecting our Users’ data is our utmost priority and responsibility. We have constructed this privacy policy to help you to understand how we collect, use, disclose, maintain and transfer your Information. These terms and conditions ("Terms") govern all sales of products or services ("Products") made through this website ("Website"). By placing an order, you agree to be bound by these Terms.

If you do not agree with the provisions of this Policy, you may opt-out and stop using the Website at any time to prevent further use of the information shared by you. In case you are sharing any Personal Information of any other individual, you confirm that the said individual is aware and has consented to share such information as per the terms of this Policy.

This Policy is extended to all the Users on our Website as stated hereinafter in the Policy. This Policy was last updated on:

 

SCOPE

  • This Policy does not necessitate any physical, electronic, or digital signature. It serves as a legally binding agreement between you and the Company.
  • When an order is placed, it constitutes an offer to purchase the chosen Products. We retain the discretion to accept or decline the offer.
  • An order is considered accepted upon the issuance of an order confirmation email or when the Products are dispatched.
  • We retain the right to modify this Policy periodically. We recommend regular review to stay informed about any amendments or updates. Your continued use of our Website implies your unconditional acceptance of such changes to this Policy."

 

TERMS OF USE: 

  • These terms of use ("Terms") govern your use of our website [www.vedastika.com] ("Website"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
  • Unless otherwise mentioned in this Policy, we do not share any of your Information with any third party without seeking your prior consent. Any Information furnished to a third-party is done following this Policy and within the legal prerequisites of the governing laws.
  • All content on the Website, including text, graphics, images, videos, and other materials, are protected by intellectual property laws and are owned or licensed by us.
  • You may not reproduce, distribute, modify, or create derivative works based on our content without our explicit permission.

 

PERSONAL INFORMATION:

  • When you make a purchase on our website, we collect certain personal information from you, including your first name, last name, phone number, address, location, email ID, or any other Personal Information submitted by the User or any person on behalf of the User, directly through our Website while placing order.
  • You have the right to access, update, correct, or delete your personal information. You can do this by logging into your account (if applicable) or contacting our customer support +91-9327101897.

 

NON-PERSONAL INFORMATION:

  • When you visit our website, certain non-personal information is automatically collected, such as your device type, browser type, operating system, IP address, and browsing behaviour.
  • We may collect information that you voluntarily provide, Non-personal information is used for analytical purposes to track user behaviour, identify trends, and make data-driven decisions to enhance the overall user experience.
  • We may use this data to tailor our Website, to improve the performance or content, and to provide you support and troubleshoot problems within the permissible corner of the governing law.

 

HOW DO WE USE YOUR INFORMATION

  • We may utilize your Information to enhance the functionality of our Website by identifying usage trends and making improvements.
  • Your Information may be used to administer our services and diagnose technical issues on the Website.
  • We may employ your Information to send you requested communications or content of interest via email, phone number, or other communication methods.
  • Contact details provided by you, such as your phone number, may be used to address queries and concerns. We may also inform you about current and new services, as well as potential opportunities.
  • Your Information could be employed for targeted advertising purposes.
  • Your IP address may be analysed to understand traffic patterns and address any technical challenges you encounter while using our Website.
  • We may use your Information to communicate updates to our Terms of Use and Privacy Policy.
  • With your consent, we may utilize your Information for additional purposes.

 

SHARING OF INFORMATION

  • The Company is committed to safeguarding your Personal Information and upholds a strict policy against renting, selling, or disclosing such information to other individuals or non-affiliated entities, except under the circumstances detailed below or with your explicit consent
  • We may share certain User’s Information (including, but not limited to, name, address, and prescriptions) with our delivery agents to facilitate product delivery.
  • In the event of business expansion, merger, amalgamation, acquisition, or restructuring, some or all of your Information may need to be shared with our affiliates. We will endeavour to ensure that any acquiring party adheres to the practices outlined in this Policy. You acknowledge and consent to such potential transfers, allowing the acquirer to process your Personal Information as specified in this Policy.
  • The Company treats your privacy as paramount. Apart from what is expressly stated in this Policy, we will only disclose your Personal Information when required by law, regulations, law enforcement agencies, government officials, legal authorities, or similar mandates. Such disclosures will strictly adhere to applicable laws and regulations.

 

THIRD-PARTY WEBSITES AND SERVICES

Our Website may provide you with links to third-party websites. These links are provided for your convenience and to offer additional information. Please note that these third-party websites have their own terms of use, privacy policies, and practices, which may differ from those of our website. We encourage you to review the terms and policies of these third-party sites before interacting with them or providing any personal information. We do not endorse, control, or assume any responsibility for the content, products, services, or practices of any third-party websites. Your use of third-party websites is at your own risk and discretion."

Feel free to customize this text to align with your specific website and its offerings. Remember to ensure that your users understand the implications of clicking on third-party links and that they exercise caution when navigating to external website.

COOKIES, THIRD-PARTY ANALYTICS, SPONSOR 

Our Website may request your permission to place cookies on your devices. Cookies are small text files that enhance your browsing experience by remembering your preferences and improving site functionality. By allowing cookies, you enable us to provide you with a more personalized and seamless user experience.

However, if you choose not to accept cookies, certain aspects of your user experience on our website may be affected. This could include limitations on personalized content, saved preferences, and optimized features. Please note that you have the option to modify your cookie settings at any time through your browser preferences.

We respect your privacy and offer you the choice to control your cookie preferences. For more information about how we use cookies and to manage your preferences, please refer to our Cookie Policy."

Feel free to adapt this text to fit the style and tone of your website and ensure that users understand the implications of accepting or rejecting cookies. Make sure to provide a link to your Cookie Policy where users can find more detailed information. 

 

PROTECTION OF INFORMATION

The Company places the highest priority on safeguarding the information you provide through our Website. We ensure the protection of your data by securely storing it within the jurisdiction of India

LIMITED LIABILITY

As stated in this Policy, the Company cannot be held accountable for any privacy or data breaches resulting from actions by its service partners or third-party websites. Furthermore, we disclaim responsibility for any loss, damage, or misuse of your Information that arises from events beyond our reasonable control. These events include, but are not limited to, sabotage, fire, flood, explosion, acts of nature, civil disturbances, strikes, lockouts, riots, insurrection, war, government actions, computer hacking, unauthorized access to data and storage devices, computer crashes, security breaches, and other similar occurrences that are not within the Company's control ('Force Majeure Event'), and which the Company is unable to prevent.

 

Our liability for any loss stemming from a specific transaction conducted through the Website will not exceed the total amount paid by you for that particular transaction at any given time.

 

Vedastika’s Commitment to Accurate Information and Pricing:

At Vedastika, we are dedicated to providing precise product details and pricing information. However, occasional errors may arise. Please be aware that the price of a product cannot be confirmed until you proceed with the order. In the case of a product being listed with an incorrect price or inaccurate information due to technical errors, Vedastika reserves the right, at its sole discretion, to decline or cancel any orders placed for that product. This applies unless the product has already been delivered. In instances where an item is priced inaccurately, Vedastika may, at its discretion, reach out to you for instructions or cancel your order and notify you of such cancellation. Your offer will only be considered accepted by Vedastika upon successful delivery of the product ordered by you.

 

Modifications to Product Price and Availability:

Vedastika retains the right to modify the price of a product and communicate with you for further instructions. Such communication will occur via the email address you provided during registration or order placement. Alternatively, Vedastika may choose to cancel the order and inform you of the cancellation. In the event that your order is accepted, the payment will be processed and confirmed to you via email. It is important to note that payment processing may occur before Vedastika dispatches the ordered product. Should we need to cancel your order after payment processing, the corresponding amount will be refunded to your credit/debit card account.

 

 

FLUCTUATIONS IN PRODUCT PRICES AND AVAILABILITY:

Please be advised that prices and availability of products offered on the website are subject to change without prior notice. Vedastika may revise its product offerings or cease to provide certain products at any time, at its sole discretion.

 

UNFORESEEN DELIVERY CHALLENGES: 

In instances where Vedastika encounters challenges in delivering the product to you within the expected timeframe or is unable to deliver it altogether, you will be promptly notified via email. If your order cannot be fulfilled due to unavailability or if our delivery partners are unable to meet the anticipated delivery timeline, your order will be automatically cancelled. Vedastika will not be held responsible for any damages resulting from order cancellations or delivery delays.

For any inquiries or concerns, please feel free to contact us. We value your trust and are committed to providing a positive shopping experience.

 

MODE OF PAYMENT:

Payments for the products available on the Website may be made in the following ways: Payments can be made by Credit Cards, Debit Cards, Net Banking or pay through UPI.

 

SHIPPING POLICY:

Upon confirmation of payment for the order ("Order(s)") placed by you, we arrange direct shipment through third-party logistic partners. Rest assured, your Orders undergo thorough inspection to ensure they are in impeccable condition.

Once your Orders are dispatched, we will provide you with a tracking ID, which will be sent to your email. This tracking ID will allow you to monitor the progress of your Orders. If your Order is dispatched in multiple shipments, a distinct tracking ID will be assigned to each individual shipment. You can conveniently track all your shipments by visiting our website. Typically, Orders will be dispatched within 2 (two) to 3 (three) working days (excluding Sundays and public holidays) from the date of order confirmation. Subsequently, delivery is anticipated within 4 (four) to 5 (five) working days from the dispatch date. Should there be any unexpected delays, we will promptly communicate the same. During sale events on our Website, there may be slight delays in shipment due to heightened order volumes. Kindly note that these timelines are estimated and may be subject to change due to unforeseen circumstances.

Shipping charges are subject to variation based on factors such as dimensions, height, weight, and the delivery location of the Orders. The applicable shipping charges can be viewed during the checkout process.

Our dedicated delivery partners strive to deliver your Orders diligently. However, if for any reason they are unable to complete the delivery, the Orders will be returned to the Company. As per the Company's return and refund policy, customers will have the option for returns or exchanges in such cases. We value your satisfaction and would appreciate your feedback if you're not content with your order or if you've encountered any issues with our products or services. Your input is invaluable to us and helps us enhance your experience.

 

RETURN POLICY:

We facilitate returns exclusively for goods that have been delivered to you in a defective or damaged condition. Should you wish to initiate an exchange or return for an order, it is imperative to notify us within 24 hours of receiving the product. Please provide us with a snapshot of the defective item along with the invoice. Kindly send your return request to bespiritual@vedastika.com.

Subject Line: Request to Return Item

For all products eligible for return, the original receipt must be included and the items must be in a saleable condition. Your understanding and cooperation are appreciated.

Please feel free to reach out to us if you have any questions or require further assistance. Your satisfaction is our priority.

 

FOR DELIVERIES OUTSIDE INDIA:

- Your shipment could be subject to Customs Duty Charge / Import Duty / VAT / Other applicable government taxes on arrival in the destination country.
- Check the tentative Customs Duty Charge / Import Duty / VAT / other applicable government taxes here.
- These charges will have to be paid by the consignee. The brand is not liable to pay them under any circumstances.
- The shipping charges mentioned in the total order value does not include these charges.
- If the consignee refuses to pay the liable shipment custom charges upon its arrival in the destination country the brand will deduct complete shipping and return duty charges from the consignees order value while processing the refund.

The brand will only be responsible for compliance with export and customs laws of the country where the products are being shipped from. The consignee must ensure compliance with import and customs laws of the country they are having the products shipped to.

The number of products ordered by the customer may exceed the total number permissible by their country for clearance upon arrival. In this regard, the customer must consider these limits placed by their country while ordering products from the brand.

The brand will fulfil all international orders from its end. However, the consignee will be responsible for the entry of the products to the country they have chosen to have the products shipped to and for compliance with all applicable laws pertaining to the same, including without limitation, payment of Customs Duty Charge / Import Duty / VAT / Other applicable government taxes on arrival in the destination country.

In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, the brand may, at its sole and absolute discretion, consider a refund of the customer’s order amount after deducting the shipping costs, return duty charges and any other charges incurred by the brand while processing the order and having the products shipped to the customer.

 

ALTERNATE CONTACT:

If you wish to reach out to Vedastika and have any queries related to this Privacy Policy, you can contact our customer care using the details provided below:

Number: +91 7878013000

Email: bespiritual@vedastika.com

Name: Ms. Kavina Shah

Availability: Monday - Friday (10:00 AM - 6:00 PM)-IST

Feel free to use this information or modify it to suit your specific requirements.

 

CONTACT US

 If you have additional questions or concerns about this Policy or want to make any request or suggestions regarding certain Personal Information, please contact us on 932701897 or write to us on bespiritual@vedastika.com.